Paperback. Pub Date: 2011 Pages: 304 Publisher: Grand Central Publishing Pay and-new employees 2.000 to quit Make the customer service was the responsibility of the Entire Company-not just a department Focus on Company Culture as the no.1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh. and make money too … Sound crazy It’s all standard operating procedure at Zappos. the online retailer that’s doing over 1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual Best Companies to Work For list in 2009. Zappos was acquired by Amazon in a deal valued at over 1.2 billion on the day of closing. In DELIVERING HAPPINESS. Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life….